Job Description: As an Operations Sr Supervisor, you will oversee a team of representatives focused on support calling functions and ensuring top notch quality for our patients. Job Responsibilities: Meet bi-weekly with manager for a touch base Complete daily, weekly and monthly meetings, huddles and agent coaching. Manage and Lead the Support Calling Team Collaborate with team and peers to create improved processes and best practices Attend and participate in enterprise work streams Schedule and monitor staff and day to day workflow Scheduling, managing, and tracking employee time and absences Review, coach and responds to quality issues Prepare for weekly touch base, staffing meeting, huddles and site level meetings Review daily performance metrics and drive accountability Create and foster a positive team engagement and culture Complete call listening and quality monitoring of agents Job Requirements: Demonstrated ability to effectively develop and assist team members High school diploma or GED required, Bachelor's Degree preferred Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions Strong leader with emotional intelligence and ability to engage, enable and develop staff Excellent verbal and written communication skills. 5+ years of experience in operations processing Demonstrated ability to handle challenging conversations in a professional manner Proficient in use of PC based systems used: Microsoft Office, On Base, Excel, and Access. 2+ years of people leadership experience preferred Experience with training and coaching less experienced staff with the patience to explain details and processes Ability to adapt to a dynamic working environment and make independent decisions Job Details: Company: Cigna Vacancy Type: Full Time Job Location: Steubenville, OH, US Application Deadline: N/A Apply Here careers-trivia.com
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