Job Description: A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Job Responsibilities: Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements Recruit, interview and train team members Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies Serve as primary liaison with hotel owners and corporate entities Ensure guest and team member satisfaction Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Job Requirements: Experience with ownership partnerships Experience managing hotels geared towards business travelers Experience managing $10M or great in revenue 5+ AGM, Hotel Manager, GM or similar experience in scope and size. 3+ years experience with budgeting and forecasting 2+ years of General manager experience Hilton brand experience Job Details: Company: Hilton Vacancy Type: Full Time Job Location: Charlotte, NC, US Application Deadline: N/A Apply Here careers-trivia.com
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