Job Description: A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Job Responsibilities: Achieve positive outcomes from Guest queries in a timely and efficient manner Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Demonstrate a high level of customer service at all times Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Job Requirements: Previous experience in a customer-focused industry Positive attitude and good communication skills Ability to multi-task while maintaining a positive attitude when working with a Guest Commitment to delivering a high level of customer service Professional manner with an emphasis on hospitality and guest service Excellent grooming standards Calm, efficient, and organized with great attention to detail Job Details: Company: Hilton Vacancy Type: Full Time Job Location: Dubai, AE Application Deadline: N/A Apply Here careers-trivia.com
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