Job Description: In this role, you will deliver customer service and terminal operational training within the department, as well as conduct customer service and operational improvement campaigns on a regular basis with the aim of creating and maintaining a customer centric airport environment. You will monitor customer feedback portals on a 24 hr basis and create reports on data gathered. Job Responsibilities: Maintain a training file of required training programmes for the HIA Terminal Operations Team. Compile reports on training and campaigns delivered and suggest areas for improvement. Conduct Customer Service delivery performance evaluations for HIA Terminal Operations Team with support of the Customer Service Specialist. Job Requirements: Relevant College or University qualification to min Bachelor's level Advanced courses in training development and implementation. Qualification & Experience: Minimum 4 years relevant experience Previous experience in airport operations Command of English language Job Details: Company: Qatar Airways Vacancy Type: Full Time Job Location: Doha, Qatar Application Deadline: N/A Apply Here careers-trivia.com
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