Job Description: The Assistant Director AEC Service Desk supports the Director AEC Service Operations through the day-to-day management of matters relating to the delivery of services undertaken by the AEC Service Desk team within the AEC Service Operations section of the Digital Technology Branch, including participating in section planning and aligning longer term plans with agency goals and objectives. Job Requirements: Proven ability to develop, implement, and maintain related policies and procedures; and conduct regular audits for quality assurance. Proven ability to analyze and identify areas for process, capability, and business improvement strategies and manage their implementation including working with the section’s Assistant Directors to achieve a cohesive transition to service and improvement. A demonstrated ability to work autonomously and a strong commitment to working harmoniously within a team to achieve positive results and support the AEC’s strategic direction. Qualification & Experience: Experience in the operation and leadership of a service desk team delivering a broad range of services; with a strong focus on service delivery, people management, supporting a culture of quality service management, and continuous improvement. Experience in overseeing the development and execution of a training program for Service Desk staff, ensuring they maintain a high level of technical expertise, and have the capability and knowledge needed to provide effective services. Experience in actively communicating and managing key internal and external relationships across a geographically dispersed network, including collaborating with key stakeholders to identify opportunities, achieve outcomes and facilitate cooperation, and as an escalation point for stakeholders to escalate service delivery items or issues. Manage the provision of reporting, including statistical capture and monitoring against agreed Service Levels to Senior Management and stakeholders. Experience in developing and implementing service desk plans and strategies, evaluating and recommending solutions. Experience in the application of the ITIL framework and its relationship with service and knowledge management. Job Details: Company: AEC Vacancy Type: Full Time Job Location: Canberra, Australia Application Deadline: N/A Apply Here careers-trivia.com
Careers Trivia – Latest Jobs 2025