Job Description: Customer Service Supervisor builds customer loyalty by reinforcing Kohl’s customer service philosophies and best practice. Directs workflow, orients and trains associates and demonstrates Kohl’s service approach. Job Responsibilities: Trains associates to maximize performance and customer experience Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager Supervises and assists in accurate and efficient processing of customers’ requests and transactions Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) Maintains organization of the registers and service desk areas Executes workload and distributes tasks to support the customer experience Serves as leader on duty to ensure a positive and compelling customer experience Delivers the highest level of customer service supporting Kohl’s "Yes We Can" culture through effective problem solving Job Requirements: Prior experience in sales, customer service or other work with the public Basic computer skills Effective verbal and written communication skills Ability to lift 50 pounds on an occasional to frequent basis Prior experience working with a team Basic math and reading skills, legible handwriting and attention to detail Ability to work as part of a team and interact effectively with others Job Details: Company: Kohls Vacancy Type: Full Time Job Location: Fort Worth, TX, US Application Deadline: N/A Apply Here careers-trivia.com
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