Job Description: The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. Job Responsibilities: Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems In addition to the above responsibilities, this individual is held accountable for other duties as assigned Navigates several computer systems simultaneously and multitasks efficiently in order to accurately input data while gathering necessary information to address customer inquiries Listens attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage Lowe’s Determines and assists with all customer needs (e.g., purchase needs, status inquiries, service needs, feedback on store experience, or general Lowe’s inquiries) Connects on a personal level and shows empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy Recognizes and acts on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions Practices continuous learning and self-development by remaining actively engaged in ongoing learning of Lowe’s business and Contact Center resources in order to effectively carry out activities Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions Job Requirements: H.S. Diploma or Equivalent 1 year customer service or sales experience Proficiency using basic computer tools and navigating between application Intermediate/advanced knowledge of customer service, reading, writing Job Details: Company: Lowes Vacancy Type: Full Time Job Location: Greensboro, NC, US Application Deadline: N/A Apply Here careerstrivia.com
Careers Trivia – Latest Jobs 2025