Job Description: This specialty is responsible for Major Incident Management, which includes management, recovery and communication of major incidents affecting the client's business. Responsibilities include coordinating resources and actions to expedite technical recovery after a major incident and to provide real time communication to IBM Management and Service Management detailing specific recovery actions, plans, and status. Job Responsibilities: Coordination of technical restoration actions and plans via email, messaging, updating tickets Develop strong working relationships with support and delivery teams, management and liaise with support areas as required Train and mentor other team members including Technical Support team and Problem Managers in process and techniques used to manage major incidents Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment Ensures creation of a resolution plan for MI / P1 / P2 incidents Priorities major incidents and assign tasks to Service Support and Delivery resources as required Job Requirements: Understand and clearly communicate the business impact of major incidents Canadian Federal Government Security Clearance Level 2 - Secret. High-level ownership of the technical service restoration plan across all Infrastructure services and the Resolver Group involved in MI / P1 / P2 incidents. Must be Bilingual in English and French if hired for province of Quebec. Job Details: Company: IBM Vacancy Type: Full Time Job Location: Markham, Ontario, CA Application Deadline: N/A Apply Here careers-trivia.com
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