Job Responsibilities Manage a cross-functional team to oversee the operations of the programme Achieve financial KPIs relating to repeat sales, cross-sales and referrals Develop and implement detailed programme terms and conditions Coordinate with key stakeholders during launch period and operations, including SHARE, Marketing, Sales, CRM, IT, Legal, Finance and Commercial Strategy Develop and execute high impact campaigns to build awareness of the programme and activate customers Drive the continuous improvement of the programme, leveraging internal and external partners Oversee the roll-out of the loyalty programme across the portfolio and to new markets Lead implementation of launch roadmap and programme within budget and timelines Lead the launch planning and execution of the Communities loyalty programme Build programme support services framework and SLAs, including CRM, Sales, call centres and digital Forecast and report financial KPIs and costs Support the development of a unique, high-impact CX throughout the customer journey Support development of launch roadmap and programme Job Requirements English and Arabic language skills Excellent understanding the Middle East and Gulf markets Luxury retail, hospitality or real estate experience is highly preferred Experience of launching and managing loyalty programmes Proven track record of success with metric driven results Strong negotiator, capable of creating value-adding internal and external partner Minimum 12 years’ experience Post graduate in Marketing & Communication / Loyalty Job Details Company: Majid Al Futtaim Group Vacancy Type: Full-time Job Location: Dubai, United Arab Emirates Application Deadline: N/A APPLY HERE careers-trivia.com
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