Job Description Mentor and develop customer support team and nurture an environment where they can excel through encouragement and empowerment. Job Responsibilities Take ownership of the department and the different functions with-in it. Maintain an orderly workflow according to the priorities. Take ownership of client issues and follow problems through to resolution. Coordinate and give feed back to the concerned departments on client complaints. Maintain working relationship with all concerned departments. Keep accurate records and documents of customer support actions and discussions. Improve customer support experience, create engaged clients and facilitate organic growth. Job Requirements Strong communication and follow-up skills Advance troubleshooting and multi-tasking skills Strong Managerial and leadership skills Bachelor’s Degree in IT or MIS. Positive and professional attitude and ability to thrive in a fast paced, growing business Proven working experience as an Assistant Manager of 4-5 years from an e-commerce background. Experience in providing customer services support with a technical background. Bilingual English and Urdu speaker. Job Details Company: Bayut Vacancy Type: Full-time Job Location: Dubai, United Arab Emirates Application Deadline: N/A APPLY HERE careers-trivia.com
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