Job Description: Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Job Responsibilities: Determining eligibility for programs administered by SSA; Providing information on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution; Delivering service to customers within agreed service levels and established performance standards. Using automation tools to access and update information; and Providing quality customer service in a fast-paced, high call volume environment; Answering unscreened calls for continuous periods of time on SSA's national 800 number; Conducting interviews to determine the nature of the call; Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively; Job Requirements: Background and/or security investigation required U.S. Citizenship required Selectees are required to serve a 1-year probationary period Selective Service Registration, if applicable. (www.sss.gov) Selectees are required to complete a 11-13 week technical training class Must pass Competency Assessment Interview Process Qualification & Experience: Completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.). Job Details: Company: Social Security Administration Vacancy Type: Full Time Job Location: Birmingham, AL, US Application Deadline: N/A Apply Here careers-trivia.com
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