Job Description: Reporting to the Ticketing Services Coordinator the Ticketing Services Casuals are responsible for the safety, security comfort and service of the venue itself (Front of House and Kiosk/Bar). Under the direction of the Ticketing Services Coordinator their role is to maximise and maintain the “Glen Street” experience for patrons in an effective and efficient manner. Job Responsibilities: Perform end-of-day reconciliation of cash, cheques and credit card payments. Maintain the Visitor Register ensuring contractors and other visitors sign in and out of the building. Accept and check deliveries. Participate in consultation and team meetings. Report and record any unsafe situations, emergency, hazard, incident, accidents, injuries or damage immediately. Actively participate in ongoing staff development activities and training opportunities. Actively contribute ideas to improve services and work processes. Take personal responsibility for behaving in accordance with the organisations’ values and directions. Delivery of a consistently high level of efficient and friendly customer service. Operate the Box Office ticketing system including selling tickets, issuing refunds, ticket exchanges, updating patron data and other duties as requested by the Ticketing Services Coordinator. Process and check subscriptions. Maintain thorough knowledge of current and future shows. Phone patrons in the event of a show cancellation or change of time/date. Handle customer feedback and complaints and direct complaints to the appropriate person where required. Undertake any other reasonable duties as directed by Ticketing Services Coordinator. Job Details: Company: Northern Beaches Council Vacancy Type: Full Time Job Location: Sydney, New South Wales, AU Application Deadline: N/A Apply Here careers-trivia.com
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