Job Description: Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. Job Responsibilities: Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales Job Requirements: Welcoming and helpful attitude Work independently and as part of a team High school diploma or equivalent Learn and adapt to current technology needs Previous retail experience preferred, but not required Lead and hold others accountable Effective communication skills Manage workload and prioritize tasks independently and with a team Must be at least 18 years of age or older Job Details: Company: Target Vacancy Type: Full Time Job Location: Charlotte, NC, US Application Deadline: N/A Apply Here careers-trivia.com
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