Wednesday , April 17 2024

Air Services Careers – Manager Service Management

Website Airservices

Job Description:

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country – from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground

Job Responsibilities:

  • Establish appropriate governance to ensure service design and integration outcomes are met.
  • Contribute to developing the vision for the service management framework and roadmap for maturing organisational capabilities, aligned to the
  • future needs of the organisation.
  • Effectively manage resources to meet project demand, scaling up and down the level of resources, using a mix of internal, contract and professional services support.
  • Develop the framework, standards and practices for the design and integration of service management solutions into the operational environment and service management framework.
  • Engage with senior program leaders to ensure service management design and integration effort is planned and costed within approved project budgets, and work packages are defined.
  • Drive the adoption of service management practices across the enterprise, standardising ways of working, unifying processes to deliver consistent service outcomes for customers and reducing operational risk for technology service delivery

Job Requirements:

  • Strong interpersonal and communication skills with the ability to develop effective relationships and influence key stakeholders at all levels in the organisation.
  • Proven leadership and people management skills, with experience building effective high-performance cultures.
  • Demonstrated experience in operating service management teams responsible for service management design an integration
  • Demonstrated analytical and problem-solving skills that ensure that underlying problems are identified, and robust action plans are enacted.
  • A strong customer service ethos, putting the customer at the centre of services and solutions.
  • Thorough knowledge and ability to analyse organisational needs and develop solutions that meet strategic and operational requirements. Skills

Qualification & Experience:

  • Tertiary qualifications in a relevant field and/or equivalent experience leading a customer focused IT Service Management function within a large/complex organisation
  • Experience working in complex technology change or transformation programmes with knowledge of project methodologies and practices.
    Comprehensive working knowledge of IT service principles and frameworks.
  • Experiencing driving continual process or service improvement initiatives, including developing and promoting a culture of continuous improvement

Job Details:

Company: Airservices

Vacancy Type:  Full Time

Job Location: Perth, WA, AU

Application Deadline: N/A

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