Wednesday , April 17 2024

Air Services Jobs – Manager Integrated Service

Website Airservices

Job Description:

Be an integral member of the Service Management & Support Services management team, building and maintaining a high-performing and accountable team, playing a key role in the successful delivery of service outcomes for customers within Airservices.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country – from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

Job Responsibilities:

  • Ensuring that operations centre complies with CASA, ICAO, Statutory Authorities and Airservices Australia technical, security and safety standards.
  • Developing the capability of the team, addressing future requirements of transitioning from a system to service focus by leading a capability uplift to achieve our strategic objectives.
  • Developing and communicating a mission and strategic vision for the Integrated Service Operations Centre aligned to organisational priorities and objectives.
  • Participation in high priority incident management during business hours, and after hours as required, acting as an escalation point
  • Defining performance measures and metrics, customer satisfaction surveys, performing trend analysis, and reporting on key performance and quality measures.
  • Ensuring the operations centre maintains and understands the real time performance of our services 24 hours a day, 7 days a week, ensuring safe delivery of regulated mission critical services.
  • Leading the transition, implementation, and ongoing embedding of the Integrated Service Operations Centre to enable the shift from systems to service management.

Job Requirements:

  • Strong interpersonal and communication skills with the ability to develop effective relationships and influence key stakeholders at all levels in the organisation
  • High level of verbal communication skills with the ability to interact and collaborate with senior managers, various teams within CTEO, Airservices and external Service Providers.
  • Demonstrated analytical and problem-solving skills that ensure that underlying problems are identified, and robust action plans are enacted.
  • Proven leadership and people management skills, with experience building effective high- performance cultures that improve service outcomes, develops, and retains staff.

Qualification & Experience:

  • Tertiary qualifications and/or significant experience leading a customer focused IT Service Management organisation within a large/complex organization, and a minimum of ITIL foundations certification.
  • Experience in writing executive level reports, briefing papers and memos, and developing business cases.

Job Details:

Company: Airservices

Vacancy Type:  Full Time

Job Location: Melbourne, VIC, AU

Application Deadline: N/A

Apply Here