Airservices Application – Service Reporting Specialist

Job Description:

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country – from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

Job Responsibilities:

• Analysing patterns and trends to improve service delivery
• Interpreting and delivering insights through various reporting methods.
• Building relationships with stakeholders and working closely with them on key reporting requirements
• Streamlining processes and reporting methodologies
• Preparing complex reports and presenting the data along with recommendations for improvement.

Job Requirements:

• Established capability and proven experience with data analytics and service delivery performance reporting in a fast-moving operational environment.
• Strong understanding of complex business processes along with problem-solving skills
• Strong computer literacy skills and experience with information management systems
• Well-developed written and verbal communication skills

Qualification & Experience:

• Minimum 5 years’ experience in an ITSM Service Operations environment
• Experience with reporting tools such as PowerBI, ServiceNow Analytics and Cognos
• Tertiary qualifications in a relevant field or equivalent in experience
• Experience analysing and developing reports within a complex IT/OT environment with multiple frameworks

Job Details:

Company: Airservices

Vacancy Type:  Full Time

Job Location: Perth, WA, AU

Application Deadline: N/A

Apply Here

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