Sunday , April 21 2024

Airservices Employement – Manager Service Management

Website Airservices

Job Description:

Are you passionate about improving customer service outcomes and are focused on continuous service improvement? Apply now!

In this Manager Service Management Design & Integrating Role you will lead the service management design integration team, providing thought leadership, driving best practice, developing domain expertise, and uplifting organisational capability across the value chain.

Job Responsibilities:

  • Contribute to developing the vision for the service management framework and roadmap for maturing organisational capabilities, aligned to the future needs of the organisation.
  • Develop the framework, standards and practices for the design and integration of service management solutions into the operational environment and service management framework.
  • Effectively manage resources to meet project demand, scaling up and down the level of resources, using a mix of internal, contract and professional services support.
    Establish appropriate governance to ensure service design and integration outcomes are met.
  • Engage with senior program leaders to ensure service management design and integration effort is planned and costed within approved project budgets, and work packages are defined.
  • Drive the adoption of service management practices across the enterprise, standardising ways of working, unifying processes to deliver consistent service outcomes for customers and reducing operational risk for technology service delivery.

Job Requirements:

  • Strong interpersonal and communication skills with the ability to develop effective relationships and influence key stakeholders at all levels in the organisation.
  • Thorough knowledge and ability to analyse organisational needs and develop solutions that meet strategic and operational requirements. Skills
  • Demonstrated analytical and problem-solving skills that ensure that underlying problems are identified, and robust action plans are enacted.
  • A strong customer service ethos, putting the customer at the centre of services and solutions.
  • Comprehensive working knowledge of IT service principles and frameworks.

Qualification & Experience:

  • Tertiary qualifications in a relevant field and/or equivalent experience leading a customer focused IT Service Management function within a large/complex organisation.
  • Experiencing driving continual process or service improvement initiatives, including developing and promoting a culture of continuous improvement
    Proven leadership and people management skills, with experience building effective high-performance cultures.
  • Experience working in complex technology change or transformation programmes with knowledge of project methodologies and practices.
  • Demonstrated experience in operating service management teams responsible for service management design an integration.

Job Details:

Company: Airservices

Vacancy Type:  Full Time

Job Location: Greater Brisbane Area, Australia

Application Deadline: N/A

Apply Here