Airservices Vacancy – Service Desk Analyst

Job Description:

Airservices is a technology-driven environment. The Service Desk provides all important support to our business groups and operational systems. We are proud to be the first point of contact to assist our internal customers who in turn, provide service to our external customers: the airlines and airports.

Job Requirements:

• Well-developed IT skills – the ability and drive to provide a high level of troubleshooting and diagnosis to support troubleshooting of incidents at first contact.
• Demonstrated and strong experience in following procedures, and experience contributing to continuous improvement.
• The knack of understanding when an issue may have a high corporate impact and require escalation to management.
• Experience with the use of ITSM tools (ServiceNow experience is preferred but not mandatory).

Job Details:

Company: Airservices

Vacancy Type:  Full Time

Job Location: Brisbane, Queensland, AU

Application Deadline: N/A

Apply Here

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