Al Futtaim Careers – Patient Coordinator

Job Description

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Job Responsibilities

• Ensure the clinic is neat and tidy at all times
• Manage all incoming clients and phone calls in a professional manner
• Ensure all paperwork is prepared, recorded and filled accordingly
• Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
• Manage the daily schedule of the clinic and all bookings
• Ensure all client information is kept confidential and any sensitive information is protected at all times
• Introduce clients to the treating specialist at the time of their appointment
• Greet clients and create a warm and welcoming environment
• Perform any adhoc duties as required to assist in the daily clinic operation
• Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
• Ensure the highest level of customer service is provided at all times

Job Requirements

• Previous administration experience desirable
• Excellent communication and interpersonal skills
• Proficiency in scheduling and organizing calendars for multiple people
• Knowledge of administration
• 5+ years working in a role with a high level of customer service experience essential
• Highly organized with attention to detail
• Flexible with working hours
• Experience working in a fast paced environment
• Strong planning and time management skills

Job Details

Company: Al-Futtaim Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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