Al Futtaim Careers – Service Representative

Job Description:

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

Job Responsibilities:

• Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
• Manage the pre check ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals.
• Shift Handover : Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash etc., are properly handed over and acknowledged. To settle any variances within 24 hours.
• Achieve group revenue target for daily, weekly and monthly rentals – for the branch.
• Should maintain counter as per Hertz International Standards. Image audit and operational audit.
• Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.

Job Requirements:

• Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage.
• Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.
• Minimum Qualifications and Knowledge: Graduate
  

Job Details:

Company: Al-Futtaim Group

Vacancy Type:  Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

Apply Here

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