Job Description: To handle and convert reservation inquiries with follow up until the agreement is opened. To handle broker and direct channel reservation loading. To assist with Customer Service queries where required. Comply with Hertz policies, procedures and ensure a high level of customer satisfaction. Job Responsibilities: Call Abandoned Rate: Achieve an average monthly abandoned rate of 4% or below to ensure that customer interaction are maximized. Call Quality: Achieve an average call quality score of 85% or above to ensure a consistent level of service is provided at each customer interaction. Reservation Accuracy: Accurately load all reservations without error in car group, location, tariff etc. Daily, Weekly & Monthly Targets: Achieve reservation targets set by line manager on a monthly basis Reporting: Accurately generate and share designated reports as per the schedule and ensure that 1 more team member is trained on the same report(s) in case of absence.To develop a strong relationship with the customers and manage their expectations leading to better customer satisfaction and retention. Job Requirements: PC- literate, good command of the English Language both written and verbal, customer-centric, time management, analytical, planning, and organizing Higher Secondary Education Job Details: Company: Al-Futtaim Group Vacancy Type: Full Time Job Location: Dubai, United Arab Emirates Application Deadline: N/A Apply Here careers-trivia.com
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