Job Description: As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. Job Responsibilities: Maintain or create policies, procedures, and processes. Identify root-causes of operational issues and process inefficiencies. Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. Manage local technical projects. Ensure infrastructure networking and computing systems remain available during production hours. Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments. Job Requirements: 2+ years of experience of troubleshooting in a multi-user high availability environment 1+ years IT experience with client, server, and network service delivery 2+ Years of experience in a professional environment High School or equivalent diploma Must have one of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Fayetteville, NC, US Application Deadline: N/A Apply Here careers-trivia.com
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