Monday , May 27 2024

Amazon Careers – IT Support Engineer

Website Amazon

Job Description:

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Job Responsibilities:

  • Manage local technical projects.
  • Maintain or create policies, procedures, and processes.
  • Identify root-causes of operational issues and process inefficiencies.
  • Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
  • Ensure infrastructure networking and computing systems remain available during production hours.
  • Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.
  • Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

Job Requirements:

  • Microsoft MCSE, MCITP Systems Administrator (Active Directory)
  • Data center infrastructure and facilities experience
  • 2+ years of experience of troubleshooting in a multi-user high availability environment
  • Fluent in Cisco/networking and either Linux and/or Microsoft
  • Bachelor’s degree in Computer science or IT related field.
  • High school or equivalent diploma
  • Ability to manage high priority projects
  • Excellent written and verbal communication skills
  • 1+ years IT experience with client, server, and network service delivery
  • Cisco CCENT certification
  • 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
  • Ability to explain complex IT concepts in simple terms
  • 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
  • Ability to travel up to 75%
  • Proven ability to work successfully with limited supervision
  • 2+ Years of experience in a professional environment

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Augusta, GA, US

Application Deadline: N/A

Apply Here

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