Job Description: The Amazon Marketplace Professional Services (AMPS) organization team is looking for a Process Improvement Specialist who is a team player capable of working in a dynamic environment focused on addressing Selling Partner escalated enforcement issues. Our team will invent and innovate across technology, processes and people to grow the program and improve Selling Partner engagement and satisfaction. Job Responsibilities: Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Own resolution of escalated Selling Partner tasks in the escalations queue. Resolve complex issues identified via Selling Partner escalations. Proactively identify process gaps impacting Selling Partners and solve them at scale using technology and processes. Liaise with other internal departments as required to resolve Selling Partner issues and questions. Job Requirements: Demonstrated success exceeding goals Sound business judgment, proven ability to influence others, and very detail oriented Always does what is right for the customer—relentlessly customer-focused BA/BS degree or equivalent experience including 3+ years of process improvement experience in eCommerce At least 1 year of Program and/or Project Management Ability to prioritize and manage multiple responsibilities Job Details: Company: Amazon Vacancy Type: Full Time Job Location: London, England, UK Application Deadline: N/A Apply Here careers-trivia.com
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