Job Description: Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Southampton. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort. Job Responsibilities: Monitor customer deliveries in real-time for delivery success Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues Approach problems logically and with good judgment to ensure the best customer outcome Perform the following tasks, with or without reasonable accommodation: Locate packages in station warehouse and liaising face to face with delivery station stakeholders Work in an environment where the noise level varies and can be loud Work in an environment where the temperature may vary due to outside weather conditions and is not controlled Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel Treat customers with respect, resolve conflicts and set appropriate expectations Make quick and effective decisions on behalf of the customer Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers Work a full-time, shift-based schedule (40+ hours per week) Job Requirements: Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Previous experience, or an interest to work, in customer service ‘A’ Level education or equivalent You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience. Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Portsmouth, England, UK Application Deadline: N/A Apply Here careers-trivia.com
Careers Trivia – Latest Jobs 2025