Monday , May 27 2024

Amazon Jobs – Delivery Station Liaison

Website Amazon

Job Description:

Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Southampton. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.

Job Responsibilities:

  • Monitor customer deliveries in real-time for delivery success
  • Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
  • Approach problems logically and with good judgment to ensure the best customer outcome
  • Perform the following tasks, with or without reasonable accommodation:
    • Locate packages in station warehouse and liaising face to face with delivery station stakeholders
    • Work in an environment where the noise level varies and can be loud
    • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
  • Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
  • Treat customers with respect, resolve conflicts and set appropriate expectations
  • Make quick and effective decisions on behalf of the customer
  • Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
  • Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
  • Work a full-time, shift-based schedule (40+ hours per week)

Job Requirements:

  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Ability to effectively prioritize work time to ensure efficiency
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Previous experience, or an interest to work, in customer service
  • ‘A’ Level education or equivalent
  • You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Portsmouth, England, UK

Application Deadline: N/A

Apply Here

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