Thursday , May 30 2024

Careers at Amazon – Field Quality Assistance Specialist

Website Amazon

Job Description:

The Field Quality Assistance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with Operations Managers and external property managers to ensure timely delivery of goods out of our facilities.

Job Responsibilities:

  • Monitor delivery attempts throughout the day, particularly Unable to Locate events, and work with the DSP’s to obtain the correct location so that the driver can deliver the same day
  • Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement
  • Interact with property managers as needed to address concerns with service levels being provided
  • Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback using the provided application
  • Conduct 100 weekly deep dives on addresses for which we have failed to deliver on the first day, in line with the Repeat Delivery Defect (RDR) initiative. Submit the findings in the required timescales
  • Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
  • Verify potential access codes and delivery instructions for assigned addresses and update records as needed using the provided application

Job Requirements:

  • Demonstrable problem solving, analytical ability
  • Excellent communication skills (both written and verbal)
  • Previous experience in deep dives / FQA role
  • Conscientious, dedicated approach; strives to meet or exceed departmental production goals
  • High school diploma
  • Able to handle long and short-term, varied and multiple tasks, while remaining committed in a fast-paced environment
  • Intermediate to High Excel Proficiency
  • Fast learner

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Southampton, England, UK

Application Deadline: N/A

Apply Here