Sunday , May 19 2024

Amazon Job – Application Support Engineer

Website Amazon

Job Description:

Our Amazon DSP team is looking for an Application Support Engineer to join Amazon Advertising’s growing team based in Hamburg. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers.

Job Responsibilities:

  • Reproducing complex technical issues to identify potential software defects or misconfigurations in customer environments.
  • Performing data queries and utilize business intelligence tools to analyse data and produce reports to investigate issues
  • Communicating directly with internal organizations to complete issue investigation and root cause analysis, define workarounds, and resolve defects.
  • Using case management tools to manage and prioritize issues based on multiple factors including customer impact.
  • Contributing to training material and documentation for both internal and customer-facing users.
  • Acting as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations.
  • Tracking, investigating, and resolving customer questions and issues by phone, email, and in-person at various levels of complexity and customer impact.

Job Requirements:

  • Experience writing SQL queries to extract, join, and sort data
  • Knowledge of ad platform architecture (bidding engines, second-price vs first-price auctions, pixels and tag managers, cookies and IDFA, viewability, etc).
  • Bachelor’s degree in computer science, engineering, or a related technical discipline, or equivalent experience
  • Experience in technical troubleshooting
  • Knowledge of business intelligence tools (e.g. QuickSight, Tableau)
  • Experience in technical writing or documentation
  • Experience with basic scripting/programming (e.g. Python)

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Hamburg, Hamburg, DE

Application Deadline: N/A

Apply Here