American Hospital Dubai UAE Careers – Patient Relation Representative

Job Description

The American Hospital Dubai is seeking to recruit young energetic, customer care centered and organized Patient Relations Representative for our OPD Clinics. The responsibilities comprises of all the front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, filing, cashiering, computer work and serves as an interpreter for the unit .

Job Responsibilities

• Ensure having updated patients details and signed consent every 6 month’s upon patients attendance to the hospital as per HPP
• Inform walk in patients regarding waiting time to ensure better customer care
• Insurance verification and verification of patient demographics
• Explain and hand out patient’s rights & responsibilities to the patient.
• Work at the front reception desk, answer phones, greet and communicate with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Checking in patients and properly documenting registration

Job Requirements

• 2-3 years of experience essential in customer service role preferably in healthcare setup or related
• Excellent English communication skills are must
• Hands on experience in handling insurance verification/cash
• Proven computer skills essential
• Previous Health care experience highly beneficial/ Medical Terminology /or exposure to medical environment a definite advantage
• Diploma/Degree with recognized Institution/University

Job Details

Company: American Hospital Dubai

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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