Job Description: An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Job Responsibilities: Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations) Assist customers with their questions, problems and complaints Work effectively with store management and store crews Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers Effectively communicate information both to and from store management and crews Maintain customer/patient confidentiality Promote CVS customer service culture. (Greet, offer help, and thank) Supervise the store’s crew through assigning, directing and following up of all activities Job Requirements: High school diploma or equivalent preferred Experience as a retail supervisor Job Details: Company: Aetna Vacancy Type: Full Time Job Location: Houston, TX, US Application Deadline: N/A Apply Here careers-trivia.com
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