Job Description: These roles offer applicants the opportunity to play an part in providing vital interpreting services which support the Government’s social cohesion objectives and help meet Access and Equity obligations. We make a difference to the lives of non-English speaking Australians and the agencies they need to communicate with every day. The roles also support the Department, including the Australian Border Force and associated agencies, to fulfil important intelligence, investigation and compliance functions. Job Responsibilities: Leading a team responsible for client enquiries, feedback and new account registrations Managing all aspects of TIS National’s relationship with interpreters, including interpreter recruitment, performance management and wellbeing Managing all elements of TIS National’s relationship with a portfolio of clients, including agencies eligible for the Free Interpreting Service Leading a team responsible for the end to end management of specialist services Leading a team responsible for managing client invoicing, accounts and debts Leading a team responsible for scheduling and planning, analytic reporting, Genesys platform management and process audit/optimisation for our contact centre. Job Requirements: Stakeholder engagement skills Team leadership skills Strong written and oral communication skills Analytical skills Collaborative approach and willingness to learn Capacity to contribute to innovation/continuous improvement. Job Details: Company: Department of Home Affairs Vacancy Type: Full Time Job Location: Melbourne, Victoria, AU Application Deadline: N/A Apply Here careers-trivia.com
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