Job Responsibilities: This role will be required to work on test days which will involve weekend work as part of the contracted hours. Acting in unforeseen situations to solve problems that comes with assignments and ensuring transparency in reporting to Exam officers and Exam Manager. Ensuring preparations and/or delivery of exam operations as required at test centre level and working with new systems and processes. Implement agreed improvement actions in the operational tasks. To ensure effective and efficient assistance to delivery of Exams to Exam Operations Officers within a small or remote exams office location. Job Requirements: Knowledge of Customer Relationship Management Competent in IT and numeracy skills At least 2 years’ experience working in a customer service role, preferably in the Contact Centre environment Experience of managing and motivating individuals / teams to deliver high quality products and services Candidate must have the right to live and work in the country in which the role is based Job Details: Company: British Council Vacancy Type: Full Time Job Location: Bristol, England, UK Application Deadline: N/A Apply Here careers-trivia.com
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