Friday , March 29 2024

Bt Jobs in Liverpool – Account Director

Website BT

Job Description:

As a direct report to the Senior Sales Manager of the North West BT Public Sector Leadership team this role will be responsible for profitably retaining, developing and growing a portfolio of the largest and most complex existing BT Public Sector customer accounts.

You’ll be responsible for achieving and exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. Your extensive knowledge and experience will allow you to build and maintain strong Account Development Plans (ADP’s) for all accounts with the creation of an account/win plan for all re-sign and growth opportunities, strongly influencing the account strategy for the relevant Public Sector verticals (local government, health, universities and housing associations) and demonstrating required actions and effective engagement of your virtual team.

Job Responsibilities:

  • Utilise sales process tools to define, develop and own key customer relationships and customer contact strategy, enabling other teams to deliver BT’s products and services by working closely together
  • Lead on customer satisfaction improvements with the aim of increasing NPS (net promoter score)
  • Able to draw on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers
  • Accountable for defining developing successful, sustainable and profitable long-term relationships with our largest and most complex regional public sector customers. Will be responsible for maintaining effective, multi-layered customer relationships in key accounts, whilst demonstrating knowledge of the Public-sector decision-making processes to add value, becoming a trusted and valued partner to their business.
  • Develop a strong understanding of the customer’s requirements and transformational roadmap ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it

Job Requirements:

  • Demonstrable and strong experience within Public Sector Sales
  • Ability to articulate winning account plans and translate into tangible sales activities, successfully engaging cross functional virtual teams
  • Significant, proven industry experience and success in IT/telecommunications direct sales, generating growth and minimising churn
  • Strong commercial acumen and business understanding enabling achievement of profitable revenue growth and retention results
  • Able to develop, maintain and influence a network of senior and relevant contacts to support winning business for BT. You’ll also need to be able to influence internal colleagues to support the sales process and address customer concern’s in-life
  • Proven expert in interpersonal and stakeholder manager skills; leading and facilitating discussions at senior levels (CxO) with our customers and BT Enterprise for board-to-board customer conversations

Job Details:

Company:  BT

Vacancy Type:  Full Time

Job Location: Liverpool, England, UK

Application Deadline: N/A

Apply Here

careers-trivia.com