Career at Qatar Airways – Customer Service Improvement Officer

Job Description:

In this role, you will deliver customer service and terminal operational training within the department, as well as conduct customer service and operational improvement campaigns on a regular basis with the aim of creating and maintaining a customer centric airport environment. You will monitor customer feedback portals on a 24 hr basis and create reports on data gathered.

Job Responsibilities:

• Maintain a training file of required training programmes for the HIA Terminal Operations Team.
• Compile reports on training and campaigns delivered and suggest areas for improvement.
• Conduct Customer Service delivery performance evaluations for HIA Terminal Operations Team with support of the Customer Service Specialist.

Job Requirements:

• Relevant College or University qualification to min Bachelor’s level
• Advanced courses in training development and implementation.

Qualification & Experience:

• Minimum 4 years relevant experience
• Previous experience in airport operations
• Command of English language

Job Details:

Company: Qatar Airways

Vacancy Type:  Full Time

Job Location: Doha, Qatar

Application Deadline: N/A

Apply Here

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