Cargo Sales – Cathay Pacific Careers

Job Description

The main responsibility of the Cargo Sales and Services Officer is to execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy. The incumbent will also assist with operational and reservation functions including oversight of suppliers to ensure compliance to company and regulatory requirements and service levels.

Job Responsibilities

• Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions
• Update customers with shipment status in a timely manner, providing solutions as appropriate
• Performing all RCO functions including oversight of ramp operations and BCP
• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions as required and report issues as appropriate
• Coordinate weather diversions at diversion sites as well as support diversion of Cathay Flights when required
• Support in an Emergency and Accident role as and when required
• Support Station Training activities as instructed by the Area Cargo Manager or Duty Manager
• Assist to ensure compliance and conformance to regulatory and internal safety, security, quality, and procedural requirements
• Support cargo reservations and bookings, while providing exemplary customer service
• Check and review post flight documentation as required
• Prepare post-flight reports in a timely manner
• Prepare flight documentation for crew and customs
• Provide vendor notification for on time and delayed flights as required
• Provide freighter catering uplift and last minute changes
• Coordinate between engineering, airport operations, air traffic control and vendors
• Communicate effectively to internal and external stakeholders, including customers, airport and cargo operations, suppliers, flight crew etc.

Job Requirements

• Diploma / Certification in a relevant business field would be an advantage
• Minimum 2 years’ experience in cargo industry would be an added advantage
• Prior customer service experience with demonstrable customer service orientation
• Excellent communication skills
• Highly attentive to detail
• Working knowledge in MS Word, Excel and PowerPoint
• Good analytical, problem solving and planning skills
• Ability to work independently
• Knowledge of CHAMP CargoSpot systems is an advantage
• Adapts to change easilyGraduate in any field is a minimum

Job Details

Company: Cathay Pacific

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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