Chalhoub Careers – Head of Operations

Job Description

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.

Job Responsibilities

• Contribute to the success of the projects via advanced analytics, problem solving capabilities, and project management skills;
• Connect and work together with colleagues from Global Operations, Technology and beyond;
• Successfully manage projects to deliver results;
• Connect and influence very diverse stakeholders;
• Work with the analytics and data teams to Ingest and analyse data to scope new business opportunities;
• Ensure proactive and transparent communication throughout the organizations;
• Deliver incremental and disruptive change;
• Inspire strategy and energize execution;
• See opportunities on both cost and customer experience;
• Provide leadership to the ME team by inspiring them with the company’s service vision, setting clear objectives, and motivating them to deliver the best level of service;
• Identify innovative ways to enhance current customer excellence levels;
• Provide leadership to the Middle East team by inspiring them with the company’s service vision and motivating them to deliver the best levels of service across all customer interactions;
• Develop new initiatives to increase customer service productivity, gain efficiencies and enhance customer retention;

Job Requirements

• Deep understanding of luxury e-commerce customer service and the online shopping experience;
• Strong commercial and financial acumen with the ability to pivot quickly according to business needs and to manage change with confidence;
• Strong communication strategy and approach across multiple teams;
• Ability to work under pressure in a fast-paced environment;
• Strategic and experienced leader with a highly disciplined approach to service and process improvement
• Proven leadership and management experience of operations and customer excellence activities;
• Relevant track record of successes and learnings along a relevant work experience of at least 8 years;

Job Details

Company: Chalhoub Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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