Tuesday , December 5 2023

Chalhoub Group Careers – CRM Business Analyst 2020

Website Chalhoub Group

Job Description

Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

Job Responsibilities

  • Perform in-depth customer and sales analyses to spot behavioral trends within the brands database and cross-brands database
  • Assist in gathering requirements to create base reports for each Brand
  • Create regular actionable reports to gather customer insights and provide recommendations to brands managers
  • Gather data about consumers, competitors, and market conditions and transform them into understandable reports
  • Develop ad-hoc analyses upon request
  • Provide support in additional CRM activities when needed
  • You will follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
  • You will escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
  • Assist in the development of the strategy to best segment every Brand’s database
  • Analyze business variables, and customer clusters to create personas
  • Support in the creation of Customer Journey for the different personas within each Brand

Job Requirements

  • Understand the Luxury market with interest in beauty brands.
  • Have high emotional intelligence and ability to understand cultural nuances.
  • Love collaborating and being creative
  • Previous experience of working with Salesforce or similar tools
  • University Degree in Statistics, Computer Science, or related fields / SalesForce certification is a plus
  • A minimum of 2 years of relevant experience with SalesForce or similar tools

Job Details

Company: Chalhoub Group

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A