Chapters Indigo Careers – Operations Leader

Job Description:

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

• Our job is to create joyful moments for our customers
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate
• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• We treat each other the way we’d treat a valued friend

Job Responsibilities:

The Operations Leader (OL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store’s operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The OL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long -term desired outcome of profitability and growth.

• Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
• Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Responsible for the facilities, maintenance, health and safety and loss prevention of the store on your shift
• Embrace and role model change
• Collaborate with others and work cross functionally while celebrating and role modeling diversity of thought and inclusion
• Lead and execute the store’s back of house functions and operational processes. This includes leading the team that processes the Inbound (HED2F) and Outbound (Returns) productivity
• Support the planning, prioritization and execution of the work you and the team are doing
• Support various operational activities, including; Merch updates, TIME tasks, MyCounts, Trade Weekly Story, Shelfie, Scrapping, Promos/Markdowns, and Inventory Management
• Support the Store’s Leadership Team in daily and weekly workflow planning
• Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Live and inspire Indigo’s High Performance Characteristics and lead a Story Telling culture
• Practice and role model Feedback and Coaching – The Indigo Way
• Contribute to the development of CER talent

Job Requirements:

• Performance orientated
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Minimum 25 Hours a week availability with primary hours of work outside of store opening hours. Availability to include early mornings, evenings, overnights and holidays
• 1-2 years of experience in a customer service, merchandising or operations role
• Experience leading others
• Knowledge of Provincial Health & Safety standards
• Ability to prioritize, plan and execute while being agile
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions

Job Details:

Company: Chapters

Vacancy Type:  Part Time

Job Location: Edmonton, CA

Application Deadline: N/A

Apply Here

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