Jobs at Chapters – Operations Leader

Job Description:

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Job Responsibilities:

• Embrace and role model change
• Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
• Collaborate with others and work cross functionally while celebrating and role modeling diversity of thought and inclusion
• Support various operational activities, including; Merch updates, TIME tasks, MyCounts, Trade Weekly Story, Shelfie, Scrapping, Promos/Markdowns, and Inventory Management
• Support the planning, prioritization and execution of the work you and the team are doing
• Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Live and inspire Indigo’s High Performance Characteristics and lead a Story Telling culture
• Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Support the Store’s Leadership Team in daily and weekly workflow planning
• Responsible for the facilities, maintenance, health and safety and loss prevention of the store on your shift
• Practice and role model Feedback and Coaching – The Indigo Way
• Lead and execute the store’s back of house functions and operational processes. This includes leading the team that processes the Inbound (HED2F) and Outbound (Returns) productivity
• Contribute to the development of CER talent

Job Requirements:

• Performance orientated
• Experience leading others
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Demonstrated commitment to creating an exceptional employee and customer experience
• Knowledge of Provincial Health & Safety standards
• Minimum 25 Hours a week availability with primary hours of work outside of store opening hours. Availability to include early mornings, evenings, overnights and holidays
• 1-2 years of experience in a customer service, merchandising or operations role
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize, plan and execute while being agile

Job Details:

Company: Chapters

Vacancy Type:  Full Time

Job Location: Edmonton, CA

Application Deadline: N/A

Apply Here

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