Job Description: To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. Job Responsibilities: Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records. Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers. Liaise with other departments to ensure proper closure of pending customers inquires/requests. Job Requirements: 0 – 1 years of experience Reliable, energetic and cooperative Excellent command of English and Arabic languages Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent. Excellent communication skills Proficient user of MS Office Job Details: Company: CIB Vacancy Type: Full Time Job Location: Giza, Egypt Application Deadline: N/A Apply Here careers-trivia.com
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