CIB Internship – CONTACT CENTER OPERATIONS

Job Description:

To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request)  in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.

Job Responsibilities:

• Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction.
• Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
• Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
• Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
• Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.
• Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
• Liaise with other departments to ensure proper closure of pending customers inquires/requests.

Job Requirements:

• 0 – 1 years of experience
• Reliable, energetic and cooperative
• Excellent command of English and Arabic languages
• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
• Excellent communication skills
• Proficient user of MS Office

Job Details:

Company: CIB

Vacancy Type: Full Time

Job Location: Giza, Egypt

Application Deadline: N/A

Apply Here

careers-trivia.com