Job Description: To resolve CIB employees’ HR inquiries through HR hotline in line with the approved policies, while ensuring positive employee experience through applying quality control measures. Job Responsibilities: Conduct exit interviews over the phone and update the Exit Analysis sheet in a timely manner to ensure thorough analysis and recommendations are provided. Develop analysis and recommendations based on the data generated from relevant systems in order to answer queries efficiently. Follow the day-to-day operations related to own jobs in the department to ensure continuity of work Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Resolve CIB employees’ queries, by following the clearly defined process and in line with the approved policies, or to escalate the case to the relevant HR department/team to provide the employees with the relevant answers/solutions. Understand and gain insight into employees concerns and problems by questioning, exploring issues and reviewing data to ensure providing constructive feedback. Conduct welcome call to CIB new hires to ensure having a positive employee experience. Job Requirements: Minimum 1 – 2 years of relevant experience Good Planning and organizing skills Excellent command of English & Arabic Languages Good communication skills Good understanding of MS Office applications Bachelor’s Degree in Business Administration, or equivalent Job Details: Company: CIB Vacancy Type: Full Time Job Location: Alexandria, Egypt Application Deadline: N/A Apply Here careers-trivia.com
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