Thursday , May 30 2024

CIB Egypt Careers – HR Help Desk Agent

Website CIB

Job Description:

To resolve CIB employees’ HR inquiries through HR hotline in line with the approved policies, while ensuring positive employee experience through applying quality control measures.

Job Responsibilities:

  • Conduct exit interviews over the phone and update the Exit Analysis sheet in a timely manner to ensure thorough analysis and recommendations are provided.
  • Develop analysis and recommendations based on the data generated from relevant systems in order to answer queries efficiently.
  • Follow the day-to-day operations related to own jobs in the department to ensure continuity of work
  • Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
  • Resolve CIB employees’ queries, by following the clearly defined process and in line with the approved policies, or to escalate the case to the relevant HR department/team to provide the employees with the relevant answers/solutions.
  • Understand and gain insight into employees concerns and problems by questioning, exploring issues and reviewing data to ensure providing constructive feedback.
  • Conduct welcome call to CIB new hires to ensure having a positive employee experience.

Job Requirements:

  • Minimum 1 – 2 years of relevant experience
  • Good Planning and organizing skills
  • Excellent command of English & Arabic Languages
  • Good communication skills
  • Good understanding of MS Office applications
  • Bachelor’s Degree in Business Administration, or equivalent

Job Details:

Company: CIB

Vacancy Type: Full Time

Job Location: Alexandria, Egypt

Application Deadline: N/A

Apply Here