Careers Trivia – Latest Jobs 2025
Website Cigna
Job Description:
As an Operations Sr Supervisor, you will oversee a team of representatives focused on support calling functions and ensuring top notch quality for our patients.
Job Responsibilities:
- Meet bi-weekly with manager for a touch base
- Complete daily, weekly and monthly meetings, huddles and agent coaching.
- Manage and Lead the Support Calling Team
- Collaborate with team and peers to create improved processes and best practices
- Attend and participate in enterprise work streams
- Schedule and monitor staff and day to day workflow
- Scheduling, managing, and tracking employee time and absences
- Review, coach and responds to quality issues
- Prepare for weekly touch base, staffing meeting, huddles and site level meetings
- Review daily performance metrics and drive accountability
- Create and foster a positive team engagement and culture
- Complete call listening and quality monitoring of agents
Job Requirements:
- Demonstrated ability to effectively develop and assist team members
- High school diploma or GED required, Bachelor’s Degree preferred
- Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
- Strong leader with emotional intelligence and ability to engage, enable and develop staff
- Excellent verbal and written communication skills.
- 5+ years of experience in operations processing
- Demonstrated ability to handle challenging conversations in a professional manner
- Proficient in use of PC based systems used: Microsoft Office, On Base, Excel, and Access.
- 2+ years of people leadership experience preferred
- Experience with training and coaching less experienced staff with the patience to explain details and processes
- Ability to adapt to a dynamic working environment and make independent decisions
Job Details:
Company: Cigna
Vacancy Type: Full Time
Job Location: Steubenville, OH, US
Application Deadline: N/A
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