Job Description: The second primary responsibility is to manage the hand-off to case installation for new and renewing business to ensure a smooth implementation. This entails collaborating with the Sales team upon sale / renewal to understand what products, benefits and services have been sold. Based on that, this person determines which processes and forms are required and manages the process to ensure everything is completed timely and accurately. This could entail initiating the appointment process for new brokers, acting as the point person for Implementation on outstanding items / questions, attending the Expert Meetings and New Client Welcome Calls. Job Responsibilities: Proactively follow-up with Client and /or Broker on any missing / incomplete information Identify / own the required paperwork / forms for installation of new business / renewals while ensuring accuracy and completeness Monitor the sales timeline to ensure adherence Partner with NBM and/or CM to initiate case set-up after case sells/renews Stay current with case installation requirements / changes and sales tools Coordinate with Admin staff on producing / printing /ordering /assembling of Client materials such as enrollments kits Partner with Product and Compliance on issues as needed Produce and maintain benefit summary templates Coordinate with Admin staff on producing / printing /assembling packages Partner with the NBM and/or CM to ensure that the Clients’ needs / expectations are met Provide the hand-off of case related paperwork to the Implementation Team to begin case installation Initiate dental / CGI quote for up-sell on renewal as requested by CM or as defined by market strategy Produce benefit summaries for prospects, new business and renewals. Job Requirements: Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Internet Explorer is required Excellent communication, organization and presentation skills High School Diploma or equivalent required; BA/BS highly preferred or equivalent relevant work experience Ability to work independently as well as in a team environment and proactively with internal and external partners Ability to consistently meet tight deadlines and work under pressure Demonstrated knowledge of health insurance or employee benefit experience Ability to quickly understand the Clients’ needs and expectations Job Details: Company: Cigna Vacancy Type: Full Time Job Location: Chattanooga, TN, US Application Deadline: N/A Apply Here careers-trivia.com
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