Monday , May 20 2024

Citibank Careers – Concierge Banker

Website Citi

Job Description:

The Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.

Job Responsibilities:

  • Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
  • Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
  • Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
  • Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
  • Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
  • Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
  • Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.

Job Requirements:

  • Sales experience desired
  • Excellent verbal and written communication skills
  • 1-3 years relevant experience
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Basic computer and digital tools skills
  • Analytical and problem solving skills

Job Details:

Company:  Citi

Vacancy Type:  Part Time

Job Location: San Diego, CA, US

Application Deadline: N/A

Apply Here

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