City of Darebin Jobs – Team Leader Customer Service

Job Description:

Working as part of the Darebin Libraries team, your role will lead the Customer team in the development and delivery of an inclusive, accessible and responsive customer service approach across Darebin Libraries.

You will be responsible for empowering and identifying development opportunities for all library staff in the delivery of community-focussed frontline library services

Job Responsibilities:

• Engage with the community to creatively and collaboratively enhance library services and create welcoming library spaces
• Develop and implement initiatives that prioritise inclusion, equity and respect for all
• Lead and develop a team of 10

Job Requirements:

• Leadership experience in a community-focussed organisation
• Experience in customer service and/or project management
• Ability to listen to and understand the needs of the community and creatively translate into library procedures, services and initiatives
• Effective organisational and communication skills
• Able to develop and maintain successful, positive working relationships with key stakeholders

Job Details:

Company: City of Darebin

Vacancy Type:  Full Time

Job Location: Preston, Victoria, Australia

Application Deadline: N/A

Apply Here

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