Sunday , April 21 2024

City of Melbourne Careers – Leisure Service Officer

Website City of Melbourne

Job Description:

As a Leisure Service Officer, you will provide a high level of customer service throughout the facility in person, on the telephone and online so as to exceed the expectations of customers, leading to increased attendances, membership sales and customer retention rates. The LSO role includes both reception and lifeguarding responsibilities, therefor a Pool Lifeguard and First Aid qualification is a ‘Must Have’.
The position undertakes various daily activities that support the day to day running of the customer service and aquatic areas in accordance with established procedures and standards. You will play an active role in implementing any procedures developed to increase memberships and/or convert prospects to memberships or multi visit passes. To be eligible for this role, you must have the following (or willingness to obtain prior to appointment): By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact

Job Requirements:

  • Accuracy in relation to cash handling, point of sale reconciliation and daily banking procedures
  • First Aid HLTAID009, HLTAID010, HLTAID011
  • A Working with Children Check
  • Working with Children Check
  • Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence.
  • Pool Lifeguard (including CPR HLTAID00) SISCAQU002, SISCAQU006, SISCAQU007
  • Flexibility to work across a seven day roster is essential What you will bring … (Selection criteria)
  • A desire to excel with administrative tasks with particular ability to multitask

Qualification & Experience:

  • A current Pool Lifeguard certificate and experience supervising patrons at an aquatic facility
  • Previous experience in a customer service role, preferably in the health and fitness or hospitality industries

Job Details:

Company: City of Melbourne

Vacancy Type:  Full Time

Job Location: Melbourne, Victoria, Australia

Application Deadline: N/A

Apply Here