Job Description The main purpose of the job is to counsel, guide and encourage delinquent clients on any Retail products (CC, LPN, LVH & LMF) to pay the overdue amount by making outbound / attending to inbound collection calls. The calls need to be assertive without any related unpleasantness and should adhere to the policies and procedures laid down by the bank. Job Responsibilities By establishing contact with the delinquent clients and convincing them to make the overdue payments. Convert potential “promises to pay” to payments by ensuring that the calls made are assertive, but without any unpleasantness. Preparing an action plan to handle specific cases in consensus with the Team Leader in order to resolve difficult cases. By working within the prescribed procedures / guidelines and initiating action as per the existing debt management strategyBy providing feedback on any delinquency trends observed so that the same maybe incorporated in the credit policy By identifying potentially high risk cases to be handed to the Field referral team at an early delinquency stage. Job Requirements Computer literate 5 years experience with a good understanding of banking practices. Planning and organizing skills Interpersonal skills Graduate, preferably in commercially oriented discipline or Higher Secondary education with recognized Secretarial Diploma. Job Details Company: Commercial Bank of Dubai Vacancy Type: Full-time Job Location: Dubai, United Arab Emirates Application Deadline: N/A APPLY HERE careers-trivia.com
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