Collection Officer – CBD Careers

Job Description

The main purpose of the job is to counsel, guide and encourage delinquent clients on any Retail products (CC, LPN, LVH & LMF) to pay the overdue amount by making outbound / attending to inbound collection calls. The calls need to be assertive without any related unpleasantness and should adhere to the policies and procedures laid down by the bank.

Job Responsibilities

• By establishing contact with the delinquent clients and convincing them to make the overdue payments.
• Convert potential “promises to pay” to payments by ensuring that the calls made are assertive, but without any unpleasantness.
• Preparing an action plan to handle specific cases in consensus with the Team Leader in order to resolve difficult cases.
• By working within the prescribed procedures / guidelines and initiating action as per the existing debt management strategyBy providing feedback on any delinquency trends observed so that the same maybe incorporated in the credit policy
• By identifying potentially high risk cases to be handed to the Field referral team at an early delinquency stage.

Job Requirements

• Computer literate
• 5 years experience with a good understanding of banking practices.
• Planning and organizing skills
• Interpersonal skills
• Graduate, preferably in commercially oriented discipline or Higher Secondary education with recognized Secretarial Diploma.  

Job Details

Company: Commercial Bank of Dubai

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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