Tuesday , December 5 2023

Contact Center Agent Current Opportunities

Website Commercial Bank of Dubai

Job Description:

To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank’s established standards.

Job Responsibilities:


  • Applying sound & accurate product knowledge.
  • Follow up all activities and requests arising from customers’ calls and deliver as promised.
  • Complaints’ handling and problems’ resolution.
  • Checking and updating customer’s data and information.
  • Provide management with valid and regular customers’ feedback.
  • Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank’s policy & procedures.
  • Timely reporting in line with Operational Risk Management guidelines
  • Keeps updated about polices, procedures and practices within department / bank to ensure consistent adherence.


Job Requirements:

  • Planning and organizing skills
  • Marketing and selling skills
  • Leadership skills

Qualification & Experience:

  • Preferably one-year experience in banking sector or any customer service position in a reputed company.

Job Details:

Company: Commercial Bank of Dubai

Vacancy Type:  Full Time

Job Location: Sharjah, United Arab Emirates

Application Deadline: N/A

Apply Here