Website Commercial Bank of Dubai
To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank’s established standards.
- Applying sound & accurate product knowledge.
- Follow up all activities and requests arising from customers’ calls and deliver as promised.
- Complaints’ handling and problems’ resolution.
- Checking and updating customer’s data and information.
- Provide management with valid and regular customers’ feedback.
- Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank’s policy & procedures.
- Timely reporting in line with Operational Risk Management guidelines
- Keeps updated about polices, procedures and practices within department / bank to ensure consistent adherence.
- Planning and organizing skills
- Marketing and selling skills
- Leadership skills
Qualification & Experience:
- Preferably one-year experience in banking sector or any customer service position in a reputed company.
Company: Commercial Bank of Dubai
Vacancy Type: Full Time
Job Location: Sharjah, United Arab Emirates
Application Deadline: N/A