Contact Center Agent Current Opportunities

Job Description:

To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank’s established standards.

Job Responsibilities:

• Applying sound & accurate product knowledge.
• Follow up all activities and requests arising from customers’ calls and deliver as promised.
• Complaints’ handling and problems’ resolution.
• Checking and updating customer’s data and information.
• Provide management with valid and regular customers’ feedback.
• Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank’s policy & procedures.
• Timely reporting in line with Operational Risk Management guidelines
• Keeps updated about polices, procedures and practices within department / bank to ensure consistent adherence.

Job Requirements:

• Planning and organizing skills
• Marketing and selling skills
• Leadership skills

Qualification & Experience:

• Preferably one-year experience in banking sector or any customer service position in a reputed company.

Job Details:

Company: Commercial Bank of Dubai

Vacancy Type:  Full Time

Job Location: Sharjah, United Arab Emirates

Application Deadline: N/A

Apply Here

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