Job Description: As market leaders, we've a reputation for providing a caring and compassionate service when families need it most. In this role you'll be right at the heart of that service. It'll be down to you to balance your time between day to day managerial and business tasks, as well as supporting families and building strong and trusting relationships with clients; making sure you're on hand to support them as and when they need it. Job Responsibilities: be our client's main point of contact; supporting and guiding with the help of the wider team assist on the funeral; conducting the ceremony and carrying the deceased when necessary lead and work closely with the team to ensure client needs, service levels and KPIs are met lead the funeral service crew and driver colleagues on the funeral ceremony, making sure all necessary information is handed over to and understood by the care logistics team help clients to understand and choose the best products to meet their individual needs and budget Job Requirements: a UK manual driving licence a commercial mindset and experience in a managerial role a true customer focus and a real passion for delivering a great service a warm, personal and professional approach the ability to capture intricate detail and make sure it is reflected in the service we deliver compassion, understanding and empathy, and the ability to keep a cool head under pressure Job Details: Company: Coop Jobs Vacancy Type: Full Time Job Location: Glasgow, GB Application Deadline: N/A Apply Here careers-trivia.com
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